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Latest Telecomm NewsHow safe is your company’s data?
Most companies rely on some sort of critical data to operate. For some there's technology data, for others it's customer information. It could be accounting data, or order tracking data, or whatever. The question is - How safe is that data? Some businesses do backups...
Telephone Etiquette
There are four important parts of a proper phone conversation, a greeting, tone, listening, permission and closing. Your greeting should begin by thanking the caller for calling or taking your call. Then, introducing your business and yourself, this will not only...
The First Telephone
The first successful two-way transmission of clear speech was made by Alexander Graham Bell and his assistant, Thomas Watson on March 10, 1876. Now a part of American history, Bell said into the device, “Mr. Watson, come here, I want to see you.” and Watson answered....
What is a VOIP Phone?
VoIP, (Voice over Internet Protocol), is a method for taking regular audio signals, like the kind you hear when you talk on the phone, and turning them into digital data that can be sent over the Internet. VoIP can turn a standard Internet connection into a way to get...
Why do we need a firewall?
A firewall works as a wall, or a shield, between your PC and cyber space. When your computer connects to the Internet, you are constantly sending and receiving information in small units called packets. The firewall filters these packets to see if they meet certain...