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Business Texting Statistics That Prove Your Customers Want It

Your customers want to hear from you...they just don’t want to HEAR from you. What does that mean? Well, how many times have you heard someone tell you ‘Please just text me’? There is a growing number of people who prefer texting to voice. This includes messages from...

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How safe is your company’s data?

Most companies rely on some sort of critical data to operate. For some there's technology data, for others it's customer information. It could be accounting data, or order tracking data, or whatever. The question is - How safe is that data? Some businesses do backups...

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Telephone Etiquette

There are four important parts of a proper phone conversation, a greeting, tone, listening, permission and closing. Your greeting should begin by thanking the caller for calling or taking your call. Then, introducing your business and yourself, this will not only...

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