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Choosing the Right Headset for Work

Do you want the background noise or the all-out-noise cancellation that makes it feel like you’re standing next to the caller?  What is right for your business environment?  Knowing which type of headset is best for your situation will make your work life easier and...

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How safe is your company’s data?

Most companies rely on some sort of critical data to operate. For some there's technology data, for others it's customer information. It could be accounting data, or order tracking data, or whatever. The question is - How safe is that data? Some businesses do backups...

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Telephone Etiquette

There are four important parts of a proper phone conversation, a greeting, tone, listening, permission and closing. Your greeting should begin by thanking the caller for calling or taking your call. Then, introducing your business and yourself, this will not only...

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