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We have all witnessed the convergence of major technologies in the last decade. Telephones, fax machines, texting, Internet surfing, entertainment, and eCommerce are now one big technology. When it comes to equipping our business with communication devices, many of us...read more
Most companies rely on some sort of critical data to operate. For some there's technology data, for others it's customer information. It could be accounting data, or order tracking data, or whatever. The question is - How safe is that data? Some businesses do backups...read more
There are four important parts of a proper phone conversation, a greeting, tone, listening, permission and closing. Your greeting should begin by thanking the caller for calling or taking your call. Then, introducing your business and yourself, this will not only...read more