VoIP has changed the way we connect, collaborate, and communicate. It’s cost-effective and efficient, allowing you to communicate more flexibly than ever before. But here’s the catch: to truly reap the benefits of VoIP, you need to partner with the best VoIP providers.
If you’re wondering what sets the best providers apart from the rest, this blog’s for you. We’ve compiled seven characters that set certain providers above the rest and guarantee that you’re not just satisfied but thrilled with your VoIP service.
Top 7 Considerations When Choosing a VoIP Provider
1. Your VoIP Provider Should Be Easy to Do Business With
Alright, let’s start with the basics. Imagine you’re about to sign up with a VoIP provider, and they take ages to respond to your questions, and their pricing is shrouded in mystery. Not cool, right? On the other hand, the best VoIP providers make doing business with them a breeze. They’ve got knowledgeable employees ready to assist you, transparent pricing laid out like a welcome mat, and no sneaky hidden fees lurking in the shadows.
2. Their VoIP Phone Service Should Meet Your Requirements
One size does not fit everyone – especially in the world of VoIP. The best VoIP providers understand this and work with you to figure out what you need. Need to make hundreds of calls a day? They’ll make sure you have the bandwidth for it. Looking for built-in video conferencing and webinar functionality? They’ve got you covered. They also offer a buffet of helpful features like call forwarding, voicemail transcription, and more, so you can pick what suits your taste.
The best VoIP providers also offer integrations with other tools you’re using! Imagine your VoIP system seamlessly working with your CRM to log each call and provide customer information exactly when needed. Pretty useful, right?
3. Their VoIP Phones Should Be Easy to Set Up
Remember the frustration of assembling furniture from a particular Swedish store with a million tiny screws and confusing instructions? Nobody wants that kind of headache when setting up their VoIP phones. Especially since VoIP technology is meant to make your life easier, not harder. The best VoIP providers know that and will provide:
- A quick and hassle-free setup.
- Minimal downtime.
- Zero disruption to your business operations.
4. Their VoIP Phone System Should Be Easy to Use
The best VoIP providers understand that your team doesn’t have time for a steep learning curve or manuals as thick as a brick. This is why they built interfaces as intuitive as your smartphone, making your system accessible to even your most technologically challenged employee. They also give you a guided tour of your essential features so your team can hit the ground running after installation.
5. Their VoIP Solution Should Be Easy to Manage
Managing your VoIP system shouldn’t be a full-time job. The best VoIP providers have a system dashboard that’s as easy to use as updating your Facebook status. Need to add or remove users? Piece of cake. Want to add new features or integrations? You can do it in seconds. And because your VoIP solution is hosted in the cloud, you can log in from anywhere, whether you’re in the office or sipping a latte at your favorite cafe.
6. They Should Offer Outstanding Customer Service and Support
Let’s face it—things can go haywire from time to time. And when they do, you don’t want to be stuck in a never-ending loop of automated phone menus. You need real, live people who are there to help you out. The best VoIP providers get that. They offer multiple support channels – like phone, email, and chat – and make sure an employee (yes, a human employee) is available 24/7. And the truly incredible providers give you a dedicated account manager whose job is to know your business inside and out.
7. Their Customers Should Recommend Them Highly in Ratings and Reviews
When booking a restaurant or choosing a vacation spot, you probably check the reviews, right? Well, selecting a VoIP provider is no different. So be sure to read their customer reviews (we’d recommend a minimum of 10) and place your trust in the provider with the gold star reputation. After all, if other businesses are raving about them, chances are you’ll be thrilled with their service, too.
A Cut Above the Rest: Advanced Communications
Choosing a VoIP provider might seem like a small decision, but it can have a massive impact on your business. So be sure to keep these seven simple considerations in mind. And if you’re looking for a shining example of a top-rated VoIP provider that checks all these boxes, check out Advanced Communications! We’re all about making your business communication super-smooth and hassle-free. Give us a call to discover the difference today!